Refund and Cancellation Policy

Scope

This policy applies to paid Roda bookings, event fees, service fees, and subscription memberships sold by Unlabored Labs, Inc. through the Roda app or related checkout pages.

If Roda cancels or materially changes an event

• If Roda cancels a paid event, you will receive a full refund of the amount paid for that event, unless you choose a replacement event or credit.
• If Roda materially changes the date, time, location, core activity, or expected cost after booking, you may choose a refund, replacement event, or credit where available.
• Refunds go back to the original payment method unless another lawful method is agreed.

If you cancel

• Cancel at least 48 hours before the event start time: full refund of the paid event amount.
• Cancel less than 48 hours before the event start time: no automatic refund, because group size, venue commitments, and host planning may already be fixed.
• No-show: no refund.
• We may make exceptions for safety concerns, illness, duplicate charges, accessibility issues, or other good-faith circumstances at our discretion.

EU withdrawal rights

For many online purchases, EU consumers may have a 14-day withdrawal right. However, date-specific leisure, social, or event services can be excluded from that right when the contract provides for a specific date or period of performance.

Even where the withdrawal right does not apply, Roda provides the voluntary cancellation policy above.

Memberships

• If Roda offers subscription memberships, the price, renewal period, included benefits, trial terms, and cancellation method will be shown before purchase.
• You can cancel future renewal through the method shown at purchase or by contacting hello@roda.place.
• Cancellation stops future renewal. It does not automatically refund past membership periods unless required by law or stated at checkout.

Processing times

Approved refunds are submitted promptly. Your bank, card issuer, or payment provider may take additional time to post the funds. Stripe or another payment provider may process the transaction on Roda's behalf.

How to request help

Email hello@roda.place with your account email, event date, booking reference if available, and the reason for your request. Before paid bookings open, Roda will publish any required Portuguese complaints-book and consumer ADR details.